/* --- Reset e Configurações Globais --- */
:root {
    --cassems-blue: #004a99;
    --cassems-orange: #ff8c00;
    --light-blue: #e6f0ff;
    --background-color: #f4f7fa;
    --text-color: #333;
    --light-text: #666;
    --border-color: #dce4ec;
    --white: #ffffff;
    --shadow: 0 4px 12px rgba(0, 0, 0, 0.08);
    --font-family: 'Montserrat', sans-serif;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: var(--font-family);
    background: linear-gradient(135deg, #005fbf 0%, #004a99 100%);
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: 100vh;
    padding: 20px;
}

/* --- Estrutura Principal --- */
.page-container {
    width: 100%;
    max-width: 700px;
    display: flex;
    flex-direction: column;
}

.app-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
}

.header-content {
    display: flex;
    align-items: center;
    gap: 15px;
}

.app-header .logo {
}

.app-header h1 {
    font-size: 1.5rem;
    color: var(--white);
    font-weight: 700;
}

.logout-btn {
    background-color: transparent;
    border: 1px solid var(--white);
    color: var(--white);
    padding: 8px 16px;
    border-radius: 8px;
    cursor: pointer;
    font-weight: 500;
    transition: all 0.2s ease;
}

.logout-btn:hover {
    background-color: var(--white);
    color: var(--cassems-blue);
}

/* --- Tela de Login --- */
.login-wrapper {
    display: flex;
    justify-content: center;
    align-items: center;
    width: 100%;
}

.login-card {
    display: flex;
    background-color: var(--white);
    border-radius: 12px;
    box-shadow: var(--shadow);
    overflow: hidden;
    width: 100%;
    max-width: 800px;
}

.login-panel-left {
    background-color: var(--light-blue);
    padding: 40px;
    width: 40%;
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    text-align: center;
}

.login-logo {
    max-width: 150px;
    margin-bottom: 20px;
}

.login-panel-left p {
    color: var(--cassems-blue);
    font-weight: 500;
}

.login-panel-right {
    padding: 40px;
    width: 60%;
}

.login-panel-right h2 {
    margin-bottom: 10px;
    color: var(--cassems-blue);
}

.login-panel-right p {
    margin-bottom: 25px;
    color: var(--light-text);
}

.login-panel-right input {
    width: 100%;
    padding: 12px 15px;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    margin-bottom: 15px;
    font-size: 1rem;
}

.login-options {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 25px;
    font-size: 0.9rem;
}

.remember-me {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--light-text);
    cursor: pointer;
}

.forgot-password {
    color: var(--cassems-blue);
    text-decoration: none;
    font-weight: 500;
}

.forgot-password:hover {
    text-decoration: underline;
}

.login-panel-right button {
    width: 100%;
    padding: 12px;
    border: none;
    border-radius: 8px;
    background-color: var(--cassems-orange);
    color: var(--white);
    font-size: 1rem;
    font-weight: 700;
    cursor: pointer;
    transition: background-color 0.2s ease;
}

.login-error {
    color: #d93025;
    margin-bottom: 15px;
    font-size: 0.9rem;
    text-align: center;
}

.chat-wrapper {
    background-color: var(--white);
    border-radius: 12px;
    box-shadow: var(--shadow);
    display: flex;
    flex-direction: column;
    height: 70vh;
    max-height: 600px;
}

/* --- Log de Mensagens --- */
.chat-log {
    flex-grow: 1;
    padding: 20px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.message {
    display: flex;
    max-width: 85%;
}

.message-content {
    padding: 12px 18px;
    border-radius: 18px;
    line-height: 1.5;
    white-space: pre-wrap; /* Mantém quebras de linha */
}

.bot-message {
    align-self: flex-start;
}

.bot-message .message-content {
    background-color: var(--light-blue);
    border-bottom-left-radius: 4px;
}

.user-message {
    align-self: flex-end;
}

.user-message .message-content {
    background-color: var(--cassems-blue);
    color: var(--white);
    border-bottom-right-radius: 4px;
}

/* --- Área de Input --- */
.chat-input-area {
    padding: 20px;
    border-top: 1px solid var(--border-color);
    background-color: #fdfdfd;
    border-bottom-left-radius: 12px;
    border-bottom-right-radius: 12px;
}

.user-id-container {
    margin-bottom: 15px;
}

.user-id-container label {
    display: block;
    font-size: 0.8rem;
    color: var(--light-text);
    margin-bottom: 5px;
    font-weight: 500;
}

#user-id {
    width: 100%;
    padding: 10px 15px;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    font-size: 0.9rem;
}

#user-id:focus {
    outline: none;
    border-color: var(--cassems-blue);
    box-shadow: 0 0 0 2px rgba(0, 74, 153, 0.2);
}

.message-container {
    display: flex;
    gap: 10px;
}

#message {
    flex-grow: 1;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 12px 15px;
    font-size: 1rem;
    height: 48px;
}

#message:focus {
    outline: none;
    border-color: var(--cassems-blue);
    box-shadow: 0 0 0 2px rgba(0, 74, 153, 0.2);
}

#send-btn {
    flex-shrink: 0;
    width: 48px;
    height: 48px;
    border-radius: 8px;
    border: none;
    background-color: var(--cassems-orange);
    color: var(--white);
    cursor: pointer;
    display: flex;
    justify-content: center;
    align-items: center;
    transition: background-color 0.2s ease;
}

#attach-btn {
    flex-shrink: 0;
    width: 48px;
    height: 48px;
    border-radius: 8px;
    border: none;
    background-color: var(--light-blue);
    color: var(--cassems-blue);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
}

#attach-btn:hover {
    background-color: var(--cassems-blue);
    color: var(--white);
}

#send-btn:hover {
    background-color: #e67e00; /* Laranja mais escuro */
}

/* --- Rodapé --- */
footer {
    text-align: center;
    margin-top: 20px;
    font-size: 0.8rem;
    color: var(--light-text);
}

/* --- Classes Utilitárias --- */
.hidden {
    display: none !important;
}

/* --- Ações Rápidas --- */
.quick-actions {
    padding: 10px 20px 20px 20px;
    border-top: 1px solid var(--border-color);
    background-color: #fdfdfd;
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    border-bottom-left-radius: 12px;
    border-bottom-right-radius: 12px;
}

.quick-btn {
    background-color: var(--light-blue);
    color: var(--cassems-blue);
    border: 1px solid var(--border-color);
    padding: 8px 15px;
    border-radius: 20px;
    font-size: 0.85rem;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s ease;
}

.quick-btn:hover {
    background-color: var(--cassems-blue);
    color: var(--white);
}

/* --- MODAL E WIZARD DE TICKETS --- */

.modal, .modal-overlay {
    display: none;
}

.modal.hidden, .modal-overlay.hidden {
    display: none !important;
}

.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.5);
    z-index: 999;
}

.modal {
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    z-index: 1000;
    max-height: 90vh;
    overflow-y: auto;
    max-width: 600px;
    width: 90%;
}

.modal-content {
    background: var(--white);
    border-radius: 12px;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    display: flex;
    flex-direction: column;
    max-height: 85vh;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 24px;
    border-bottom: 1px solid var(--border-color);
}

.modal-header h2 {
    margin: 0;
    font-size: 20px;
    color: var(--cassems-blue);
}

.modal-close {
    background: none;
    border: none;
    font-size: 28px;
    cursor: pointer;
    color: var(--light-text);
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    transition: all 0.2s ease;
}

.modal-close:hover {
    background: var(--light-blue);
    color: var(--cassems-blue);
}

.modal-body {
    flex: 1;
    padding: 24px;
    overflow-y: auto;
}

.modal-footer {
    padding: 16px 24px;
    border-top: 1px solid var(--border-color);
    display: flex;
    gap: 12px;
    justify-content: flex-end;
}

/* --- WIZARD STAGES --- */
.wizard-stage {
    display: none;
}

.wizard-stage:not(.hidden) {
    display: block;
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.stage-content {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.stage-content h3 {
    color: var(--cassems-blue);
    font-size: 18px;
    margin: 0;
}

#problem-file {
    width: 100%;
    padding: 6px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
}

.stage-hint {
    color: var(--light-text);
    font-size: 14px;
    margin: 0;
}

.input-field {
    width: 100%;
    padding: 12px;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    font-family: var(--font-family);
    font-size: 14px;
    resize: vertical;
    transition: all 0.2s ease;
}

.input-field:focus {
    outline: none;
    border-color: var(--cassems-blue);
    box-shadow: 0 0 0 3px rgba(0, 74, 153, 0.1);
}

/* --- PROGRESS BAR --- */
.progress-bar {
    width: 100%;
    height: 8px;
    background: var(--light-blue);
    border-radius: 4px;
    overflow: hidden;
    margin-bottom: 12px;
}

.progress-bar #progress-fill {
    height: 100%;
    background: linear-gradient(90deg, var(--cassems-blue), var(--cassems-orange));
    transition: width 0.3s ease;
    width: 0%;
}

.question-counter {
    font-size: 12px;
    color: var(--cassems-orange);
    font-weight: 600;
    margin: 0;
}

/* --- CATEGORIES GRID --- */
.categories-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
    gap: 12px;
}

.category-btn {
    padding: 16px 12px;
    background: var(--white);
    border: 2px solid var(--border-color);
    border-radius: 8px;
    cursor: pointer;
    font-family: var(--font-family);
    font-size: 13px;
    text-align: center;
    transition: all 0.2s ease;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.category-btn:hover {
    border-color: var(--cassems-orange);
    background: rgba(255, 140, 0, 0.05);
}

.category-btn.selected {
    background: var(--light-blue);
    border-color: var(--cassems-blue);
    color: var(--cassems-blue);
}

.category-btn small {
    color: var(--light-text);
    font-weight: 400;
}

/* --- TICKET SUMMARY --- */
.ticket-summary {
    background: var(--light-blue);
    border-radius: 8px;
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.summary-item {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.summary-item strong {
    color: var(--cassems-blue);
    font-size: 13px;
    text-transform: uppercase;
}

.summary-item p {
    margin: 0;
    color: var(--text-color);
    font-size: 14px;
}

.description-preview {
    max-height: 120px;
    overflow-y: auto;
    padding: 8px;
    background: var(--white);
    border-radius: 4px;
    border-left: 3px solid var(--cassems-orange);
}

/* --- LOADING INDICATOR --- */
.loading-indicator {
    display: none;
    text-align: center;
    padding: 20px;
    gap: 12px;
    flex-direction: column;
    align-items: center;
}

.loading-indicator:not(.hidden) {
    display: flex;
}

.spinner {
    width: 40px;
    height: 40px;
    border: 4px solid var(--light-blue);
    border-top-color: var(--cassems-blue);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to {
        transform: rotate(360deg);
    }
}

.loading-indicator p {
    margin: 0;
    color: var(--light-text);
    font-size: 14px;
}

/* --- SUCCESS E ERROR CONTENT --- */
.success-content, .error-content {
    text-align: center;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
}

.success-icon {
    font-size: 48px;
    margin: 12px 0;
}

.error-icon {
    font-size: 48px;
    margin: 12px 0;
}

.success-content h3 {
    color: #10b981;
    margin: 0;
}

.error-content h3 {
    color: #ef4444;
    margin: 0;
}

.success-message, #error-message {
    color: var(--light-text);
    font-size: 14px;
    margin: 0;
}

/* --- BOTÕES --- */
.btn-primary, .btn-secondary {
    padding: 10px 20px;
    border: none;
    border-radius: 8px;
    font-family: var(--font-family);
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s ease;
}

.btn-primary {
    background: linear-gradient(135deg, var(--cassems-blue), #003d7a);
    color: var(--white);
}

.btn-primary:hover:not(:disabled) {
    box-shadow: 0 4px 12px rgba(0, 74, 153, 0.3);
    transform: translateY(-2px);
}

.btn-primary:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.btn-secondary {
    background: var(--light-blue);
    color: var(--cassems-blue);
}

.btn-secondary:hover {
    background: #cce5ff;
}

@media (max-width: 768px) {
    .modal {
        width: 95%;
        max-height: 95vh;
    }
    
    .modal-content {
        max-height: 95vh;
    }
    
    .categories-grid {
        grid-template-columns: repeat(auto-fill, minmax(110px, 1fr));
    }
    
    .modal-footer {
        flex-direction: column-reverse;
    }
    
    .btn-primary, .btn-secondary {
        width: 100%;
    }
}

@media (max-width: 768px) {
    .login-card {
        flex-direction: column;
    }
    .login-panel-left, .login-panel-right {
        width: 100%;
    }
    .header-content {
        flex-grow: 1;
    }
    .app-header {
        justify-content: center;
    }
}